Six common order statuses, explained

Choose the label you see. The result explains what to check without assuming your parcel’s exact location.

Meaning: A purchase request exists, but payment is not recorded. This does not reserve seller stock.

Payment record: Check the account record for any prior top-up; a top-up and payment for this order are separate.

Next check: Review the exact listing, variant, quantity and terms before paying.

Timing: Check any displayed payment deadline and seller availability; the label does not mean an order waits indefinitely.

Meaning: Payment is recorded and the purchasing request may be awaiting review or a staff response. It does not prove the seller has dispatched.

Payment record: Read the order payment and message history for the actual transaction.

Next check: Check for a stock, price or specification question and answer clearly.

Timing: The tutorial indicates 3–5 working hours for review; queues, working hours and the issue itself can change that.

Meaning: The buyer is purchasing from the seller or the purchase has succeeded and dispatch is pending. The label alone does not settle the exact handover.

Payment record: Check the seller order details and any shortfall or refund record.

Next check: Ask about stock and dispatch. Amendments or cancellation need confirmation and are not automatically free.

Timing: Retained seller-dispatch examples vary by platform and exclude some custom/pre-sale orders. Use the actual seller commitment.

Meaning: Seller shipment has been reported for delivery toward the warehouse. Verify the domestic tracking record for actual scans and exceptions.

Payment record: A tracking label alone cannot establish that no further adjustment is needed.

Next check: Compare the carrier events and expected warehouse address. Ask promptly about an exception or missing tracking.

Timing: Domestic timing examples are estimates, not a mandatory period you must wait before asking for help.

Meaning: The warehouse record indicates receipt; inspection, measurements or shelving may still be progressing. Check the item’s actual records.

Payment record: Item weight helps planning but is not the final packed shipping charge.

Next check: Open QC photographs and compare model, colour, size label and condition before requesting shipment.

Timing: Normal policy names In storage for its 100-day clock; eligible returns name Stocked in for 120 hours. Confirm the account deadlines rather than assuming labels share a timestamp.

Meaning: The retained interface label means items can be considered for parcel submission. It is not proof that every route accepts the goods.

Payment record: Parcel submission introduces international freight and selected services; check the itemised total.

Next check: Confirm address, goods eligibility, packed weight/dimensions, packing options and route terms before paying.

Timing: Normal storage is 100 days from In storage, abnormal unmatched storage 60 days from Signed for. Arrange any paid extension before expiry; no automatic extra free period.

A purchase order, commonly identified by an OG number, follows the item purchase. A parcel record follows the submitted international box. Use the relevant record when contacting support; one status list does not describe every forwarding, refund or delivery process.

QC means quality check; GL and RL mean green light and red light in community discussion. They are personal assessments, not official authenticity grades. W2C means Where to cop: a request for a product source link.

Work through a stalled order or review warehouse checks and deadlines.