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The help centre, re-shelved by where you are stuck
The official help centre sorts 80-plus articles by department. Buyers do not think in departments; they think in stages. Here is the same library, re-shelved by journey position.
The re-shelved map
Every link opens the official article; this page only fixes the shelving. If an article contradicts another, our policy is to quote the help centre over marketing pages and to say so where it happens.
Before the first payment
Between the payments
Stored, deciding, shipping
Questions this site gets asked
Is a Spreadsheet an actual spreadsheet file I download?
No. In this community the word means a curated product catalogue: browsable pages of finds with photos and source links. Nothing on this site or the catalogue it links to is a downloadable grid.
How long between my two payments in total?
There is no guaranteed total. The tutorial gives indicative review and domestic-delivery times, while seller stock, dispatch and warehouse processing vary. Check the actual stage and any exception rather than adding historical averages into a deadline.
Who owns the goods while they sit in the warehouse?
The warehouse record associates stored goods with your order/account. This guide does not determine legal ownership or guarantee compensation. Keep the purchase and warehouse records and read the applicable storage and claims terms.
Does the agent check whether my electronics work?
No. The published inspection scope is appearance: model, style, size. Authenticity, function and quality checks on electronics are explicitly out of scope.
What happens if I never submit the second payment?
Normal storage is stated as 100 days from In storage; abnormal unmatched packages use 60 days from Signed for. Arrange any paid extension before expiry and confirm the account deadline. The retained price is CNY 10 per OG order per 30 days. A mentioned cooling-off period is not guaranteed extra free storage; abandoned items may be disposed of under the applicable terms.
Why does the site spell it Avaliable?
Because the operator does. This guide quotes interface strings exactly as they render, typos included, so that what you read here matches what your order page shows.
Can the gap between the payments be made shorter?
Confirm stock and seller dispatch before ordering. Published buyer hours are Monday–Sunday 09:00–18:00 for Taobao, Tmall, JD, Weidian, Yupoo and Xianyu; other third-party platforms use Monday–Friday. Priority purchase is a conditional paid service, not a guarantee of seller dispatch, warehouse arrival or a completed purchase at a particular time.
Does anything cost money while goods sit on the shelf?
Normal free storage and abnormal storage have different clocks. Optional photographs or services can be charged during storage, and an approved extension has its own price. Confirm each order’s actual deadline rather than assuming a free extra 30 days. The eligible return/exchange window is separate: 120 hours from Stocked in, subject to conditions.
Why did the freight change after I paid it?
The packed parcel can differ from item measurements and the submission estimate. Billing may use packed actual weight or a comparison with volumetric weight, plus route minimums and rounding. The tutorial describes refunding an overpaid freight difference after shipment; inspect the actual adjustment or shortfall in your parcel record.
Is there a deadline to report a problem after delivery?
International delivery reporting is separate from the warehouse return window. The retained signing guidance describes reporting to the local carrier within two days and to support within 72 hours: different recipients and actions. Preserve the box, labels, sealing tape, photos and carrier report, and follow both applicable processes. Insurance claims also have route-specific terms.